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Frequently Asked Questions

  • Making an appointment 
    Making an appointment 
    Walk-in appointments are welcome; however, guests are encouraged to make an appointment. 

    To schedule an appointment for your perfect treatment, please contact our AWAY Spa team at awayspa.prague@whotels.com or +420 296 231 020 or call our Whatever/Whenever service at +420 296 231 000. 
  • Arrival Time
    Arrival Time
    We request your arrival at least 20 minutes prior to your treatment time to complete check-in and prepare for your spa experience.

    We recommend you arrive up to 1 hour in advance for your treatment so that you can change, relax and enjoy WET area. 

    Please be advised that late arrivals will result in a reduction of treatment time. 
  • FIT
    FIT
    FIT is equipped with the MATRIX cardiovascular and strength machines and free weights area. It is available 24/7 for the hotel guests or 9 AM - 9 PM for AWAY Spa guests. 
  • WET Area & Access 
    WET Area & Access 
    Please know that if you are a guest staying in the hotel, the duration of the access to the WET Area is unlimited and no reservation needs to be made.
  • Children's Policy 
    Children's Policy 
    Access to AWAY Spa, including the changing facilities, WET area and FIT are available for guests aged 16 and above. We offer body and massage treatments to those aged 18 and older, facial services to those aged 16 and above. 

  • Pool Dimensions
    Pool Dimensions
    Length: 10 m Width: 3,8 m Depth: 1,2 m

  • Cancellation Policy
    Cancellation Policy
    A 24 hours' notice is required should you need to change or cancel your reservation.
  • AWAY Spa Environment 
    AWAY Spa Environment 
    Our AWAY Spa environment is one of relaxation and escape. Please respect all AWAY Spa guests' right to privacy and serenity. In light of this, AWAY Spa is a pager, camera and smoke-free zone. 
  • Gift Vouchers
    Gift Vouchers
    An ideal gift for someone special. Please have a look at our gift voucher website here: https://wprague.skchase.com/vouchers or contact our AWAY Spa team at awayspa.prague@whotels.com for additional details. 
  • Wheelchair Accessibility
    Wheelchair Accessibility
    Unfortunately our Spa is not wheelchair accessible. 

Hours

MONDAY - SUNDAY 

9 AM - 9 PM

FIT

24/7 for hotel guests and AWAY Spa members 

9 AM - 9 PM for external guests