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Frequently Asked Questions

  • Arrival Time
    Arrival Time
    We request your arrival at least 20 minutes prior to your treatment time to complete check-in and prepare for your spa experience.

    We recommend you arrive up to 1 hour in advance for your treatment so that you can change, relax and enjoy WET area. 

    Please be advised that late arrivals will result in a reduction of treatment time. 

Hours

MONDAY - SUNDAY 

9 AM - 9 PM

FIT

24/7 for hotel guests and AWAY Spa members 

9 AM - 9 PM for external guests 

 

Spa Closure:

PLEASE NOTE THAT FROM 19 JANUARY 2026 TO 23 JANUARY 2026, SCHEDULED MAINTENANCE WILL BE TAKING PLACE AT AWAY SPA. DURING THIS TIME, SOME SPA FACILITIES AND FEATURES MAY BE TEMPORARILY UNAVAILABLE.

THANK YOU FOR YOUR UNDERSTANDING.